A bit about us: 

Devoted Health is a Medicare Advantage insurance startup, co-founded by brothers and health tech veterans Todd & Ed Park. We’re on a mission to change healthcare — how it’s paid for, how it's delivered, and how it's experienced. We're guided by the belief that every person should be treated like a member of the family — with care and respect, and a genuine commitment to their health and well-being. It's why we’re building a team of smart, talented people with big hearts to develop a new kind of healthcare company - one that combines compassion with health insurance, clinical care, and technology.

A bit about this role:

As a Clinical Guide, you'll have the opportunity to make a difference in the lives of our members.  You'll be responsible for providing member support through assessment, care and conservation. You'll serve as an advocate for our members, coordinating care and ensuring they have the necessary resources and support to achieve their health goals (recovering from an illness, improving quality of life, overall well-being, etc.) Our Clinical Guide is committed to integrity and excellence and empowering members to confidently navigate the healthcare system and live healthier lives.  Our ideal Clinical Guide is caring, compassionate and solutions-oriented, and is enthusiastic about providing an outstanding experience for Devoted Health’s members.

Responsibilities will include:

• Engage with members and understand their needs, using technology and data to better understand the member and any unspoken needs
• Conduct holistic assessment to identify co-morbid conditions, ED/ hospitalization history, medications, psycho-social factors, and member values and preferences
• Collaborate with our PCP partners
• Develop care plans in partnership with members and their caregivers - problems, goals, interventions - continuously evaluating the member’s progress
• Apply knowledge to suggest safe exercise routines, dietary plans, meditation or stress reduction techniques
• Work closely with Local Service Guides to identify community-based organizations to support the member in meeting their goals
• Collaborate with members, providers, and caregivers to ensure a positive outcome
• Explain complicated medical terms in plain language
• Educate members on appropriate care and settings based upon their healthcare needs
• Support members in understanding diagnostic tests and treatments, including costs, risks, and alternatives so they can make an informed decisions
• Prepare members for their inpatient and outpatient treatments and coordinate post-treatment care
• Support and coach members to improve management of their chronic conditions, including medication adherence and compliance

Attributes to success:

• A desire to make a change in the health care experience: you love to serve and make a difference
• Proven success in building relationships
• The ability to adjust your tone and approach to different people
• The ability to articulate and break down complex information
• Adaptability and comfort in a dynamic, startup environment
• Transparency in your work - what’s going well and what’s not

Must-haves:

• A unrestricted RN license
• A minimum of 4 years of RN experience
• The ability to comfortably multi- task: you’ll be listening, talking and typing all at the same time
• Team player mentality with a can-do attitude

Nice-to-haves:

• Bilingual in English and Creole or Spanish
• Health insurance experience, particularly Medicare Advantage

If you love running towards complex challenges and transforming them into solutions, if you want to make a potentially huge impact on many lives, and if you are looking for a disruptive startup with an inspiring and talented team, Devoted Health may be the place for you!